Coding Operations Manager

Insight Global's client is seeking a Coding Operations Manager to support a growing plastic and reconstructive surgery practice in Red Bank, NJ. This is a newly created leadership role tied to organizational growth and the need for stronger management across the Coding and Health Information Management teams. This person will oversee day-to-day operations for a team of coders and HIM staff, with a heavy focus on people leadership, performance management, productivity tracking, accountability, and creating a more structured team culture.

This is not a production coding role. The ideal candidate does not need to be the strongest coder in the room, but they should understand coding and revenue cycle operations well enough to earn credibility with the team, roll out process changes, understand coding trends, and partner with technical coding subject matter experts. This manager will work closely with coding leadership, supervisors, RCM leaders, and physicians to address workflow issues, performance gaps, backlog concerns, and department-wide process improvements.

Key Responsibilities
•Manage the Coding and HIM teams, including coders, HIM staff, supervisors, and leads.
•Provide hands-on leadership, coaching, performance management, and corrective action when needed.
•Establish and enforce productivity expectations while monitoring daily output to prevent or reduce backlogs.
•Review productivity reports and identify trends related to volume, edits, quality, attendance, and workflow gaps.
•Partner with coding subject matter experts and supervisors to roll out process changes and ensure the team understands expectations.
•Support hiring, onboarding, workforce planning, retention, and turnover reduction as the department continues to grow.
•Represent Coding Operations in Revenue Cycle meetings and communicate updates, trends, and operational needs to leadership.
•Collaborate with physicians and department leaders when questions arise around coding decisions, documentation, edits, or backlog timing.
•Help build a stronger culture of accountability, availability, and change management within a team that has not had dedicated leadership in place.
•Identify operational gaps and implement scalable solutions that support continued growth across the department.

Compensation:
$85,000 $90,000 per year annual salary.

Benefits:
-Medical, Dental, Vision, Life, HSA and Long-Term Disability insurance
-401k and Profit sharing
-Paid Time Off
-Contribution to Health Benefits
-Company Discounts on Products & Services

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

•3-5+ years of people management experience, ideally managing a large healthcare operation, revenue cycle, coding, HIM, billing, or similar team.
•Experience in healthcare operations, Revenue Cycle Management, Coding, HIM, physician group operations, specialty practice operations, MSO, billing company, ASC, or hospital environment.
•Strong background in performance management, including coaching underperforming team members, having difficult conversations, driving accountability, and improving team behavior.
•Ability to review basic reports, interpret productivity trends, and explain the business impact behind numbers such as billing volume, charge trends, productivity, or quality issues.
•Strong leadership presence with a hands-on, accessible management style; this person should be visible to the team and comfortable with an open-door approach.
•Comfortable leading through change, rolling out new processes, and helping a team adapt to more structure and accountability.
•Strong communication, organization, and follow-through skills.
•Basic Excel/reporting ability.

•CPC, RHIT, or RHIA certification.
•Direct Coding or HIM leadership experience.
•Experience working with physicians or clinical leadership on coding/documentation questions.
•Experience reducing backlog, improving productivity, or building new operational workflows.
•Experience in a growing healthcare organization or department where processes are still being built or scaled.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.