Job Description
The Sr. Experience Specialist supports a team responsible for developing, identifying, and
implementing strategies to drive growth, increase revenue, reduce cost, and improve
customer experiences. Your job will involve understanding customer needs and stakeholders
while creating strategies and leading the team to implement exceptional experiences across
the customer lifecycle, including the Shopping, Onboarding, and Managing customer
journeys.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
● 5-7 years of experience as a Sr. Experience Specialist/Digital Product Owner/Digital
Business Analyst
● Expert-level proficiency in story writing, use cases, and user journey mapping
● Proven track record of implementing digital experience enhancements
● Experience with Jira, Figma, and Google Suite.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.