Job Description
The Discovery & Operational Assessment Lead will conduct a 12-week diagnostic assessment of a multi-unit team within a telecommunications organization. The objective of the engagement is to develop a fact-based, actionable understanding of operational performance, cost drivers, and improvement opportunities across people, processes, technology, and governance.
The role is accountable for delivering an evidence-backed assessment, executive-level findings recap, and an actionable roadmap of recommendations to enable measurable efficiency gains and cost savings.
Key Objectives
Assess the effectiveness, efficiency, and scalability of the current operating model
Identify opportunities to enable cost efficiencies and productivity improvements
Evaluate alignment between work demand, roles, skills, and supporting technology
Provide leadership with clear, defensible insights and recommendations
Core Responsibilities
Process & Operating Model Assessment
Analyze end-to-end workflows, controls, handoffs, and cycle times
Evaluate process standardization, variance, rework, and failure demand
Identify efficiency improvement opportunities through process redesign, simplification, or automation
Organizational Design & Team Effectiveness
Assess the balance, roles, and operating synergy between the two units within the team
Evaluate role clarity, functional overlap, dependency management, and accountability
Identify opportunities to reduce duplication and improve workload distribution
Technology & Systems Evaluation
Assess the quality, fitness-for-purpose, and utilization of the existing technology stack
Evaluate system interoperability, data flow, tooling overlaps, and manual workarounds
Identify opportunities for tool consolidation, enhancement, or retirement
Skills, Capability & Role Alignment
Assess individual and collective skills, experience, and capability maturity
Evaluate alignment between role cost/seniority and actual work performed
Identify opportunities for resourcing optimization, role redesign, or alternative staffing models
Oversight, Governance & Management Needs
Assess management span, decision rights, escalation paths, and performance oversight
Evaluate governance and reporting mechanisms relative to team size and complexity
Identify gaps in leadership visibility, control, or capacity
Stakeholder, Delivery & Demand Management
Interface closely with Delivery Managers actively overseeing the team to ensure alignment on scope, access to information, and operational context
Assess operating relationships with internal and external stakeholders
Evaluate intake, prioritization, and demand management practices
Identify avoidable demand drivers and stakeholder friction points
Status Reporting & Executive Communication
Provide regular status updates on discovery progress to primary stakeholders and sponsors
Communicate emerging themes, risks, and dependencies throughout the engagement
Synthesize findings into a clear, executive-level recap of assessment outcomes
Construct and present a prioritized roadmap of recommendations to enable cost savings, operational efficiency, and execution improvements
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5+ years of experience in operational assessment, transformation, or consulting
Proven ability to assess cost structures, operating efficiency, and resource alignment
Strong executive communication, facilitation, and synthesis skills
Ability to facilitate and implement process improvements and ways of working through Gap analysis
Knowledge of Adobe Workfront
Workstream mapping and process flow mapping experience
Comfortable operating independently in ambiguity within a fixed-duration engagement
Nice to Have Skills & Experience
Knowledge of Marketing organizations, Localizing Content or Translation work
Spanish to English Translation
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.