Service Desk Analyst

Insight Global is looking for a Service Desk Analyst to provide regional support, based in Omaha, Nebraska. This role is primarily office-desk based with occasional on-site support. This person will be responsible for providing first level technical support to end users through the Service Desk, while also serving as the onsite deskside support for the Omaha regional office. This position is 90% Service Desk focused and 10% deskside support, ensuring consistent user experience, timely incident resolution, and local hands-on support. The position requires strong customer service skills, technical troubleshooting ability, and collaboration with internal IT teams to ensure timely incident resolution and a positive end-user experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 2–3+ years of university level education or equivalent professional IT experience.
• 2-3+Experience working in a corporate IT environment.
• Strong understanding of IT Service Management principles (ITIL preferred).
• Ability to troubleshoot common end-user technology issues related to:
o Windows operating systems
o Microsoft Office / Outlook
o Hardware and peripherals
o Basic networking and connectivity
o User access and account issues
• Strong customer service mindset with the ability to support users both remotely and in person.
• Ability to manage multiple incidents and priorities simultaneously.
• Must have excellent problem-solving skills, clear communication, ability to multitask, collaborate with teams, be organized and good attention to detail
• Ability to lift and/or move IT equipment such as desktops, monitors, and printers as needed.

• Previous Service Desk experience supporting a corporate or enterprise environment.
• Some hands-on deskside or field support experience.
• Associate’s or Bachelor’s degree in Computer Science or related field.
• IT certifications such as A+, Network+, Security+, Microsoft certifications, or similar.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.