Senior Warranty Claims Coordinator

Insight Global is looking for a a Senior Warranty Claims Coordinator to support a global industrial manufacturing client within their industrial division in Dayton, MN. This role is newly created following the merger of three divisions into one, driving the need for a more senior, customer‑facing warranty expert who can independently manage complex claims, make judgment‑based decisions, and serve as a key point of contact for customers and distributors. This position sits on the front lines of warranty operations and plays a critical role in balancing policy compliance, customer experience, and operational efficiency.

In this role, you will spend the majority of your time managing and decisioning warranty claims while working directly with customers and distributors. Approximately 80% of the role is focused on claims processing and customer interaction, with the remaining time dedicated to trend analysis, reporting, and process improvement. You will handle dozens of claims per day, many of which require interpretation, flexibility, and escalation judgment rather than following a set process. You will review and process warranty claims across multiple systems, determine appropriate next steps (replacement, repair, return, or escalation), and identify recurring product or process issues. This role collaborates closely with Sales, Engineering, Quality, Logistics, Finance, and regional teams, and is expected to proactively raise trends, risks, and improvement opportunities when patterns emerge for their products.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

2 year degree in business, accounting or other related field, OR HS degree with 5+ years' experience in a technical field done
4+ years of experience in warranty claims processing, technical customer service, and/or a high‑volume, decision‑based claims environment
Direct experience processing product warranty claims (not just submitting or administrating them)
4+ years' experience with PC tools, including word processing, spreadsheets, and database applications
Comfort working in multiple systems (CRM, ERP, warranty databases) ideally with tools like Salesforce, Oracle preferred
Ability to manage high claim volume while maintaining accuracy, documentation, and customer satisfaction
4+ years' experience product knowledge and hands‑on experience supporting warranty claims and customer inquiries for physical products, parts, or equipment, ideally within a manufacturing environment.

Background in manufacturing, industrial, or physical product environments
Experience identifying warranty trends and escalating systemic issues to engineering or quality teams
Spanish or other multilingual capabilities

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.