Ability to maintain and support a healthy infrastructure for a highly visible 24x7x365 monitoring environment
Perform administrative tasks and application support for the SL1 platform and create and maintain monitoring and notification rules
Maintain operating systems, application software, and system management tools
Manage application access control to restrict access to systems, applications, and data to authorized users only
Manage customer satisfaction through effectively communicating and managing customer expectations (internal and external customers)
Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs
Work closely with a Business Technology peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stake holders, business partners, external customers, and third-party organizations are met and/or exceeded
Pay Rate Range: $55-60/hr
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Bachelor's Degree (or equivalent experience) and 5+ years of relevant experience
5+ years of experience of daily administration of ScienceLogic SL1 at version 12.x or higher
5+ Years utilizing ServiceNow Ticketing system
Experience with user training and writing documentation
Must be able to obtain and hold a Public Trust clearance
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.