Job Description
A client of Insight Global is seeking a Tier 1 IT Support Technician in Westbrook, Maine. This individual will provide first-level technical support to onsite employees and users across multiple operating units via phone, chat, remote tools, and in person. Responsibilities include managing ServiceNow tickets, supporting O365, Teams, VPN, Windows, Intune, and Active Directory, while prioritizing high-volume requests and delivering excellent customer service. The core hours of this position will be 7 AM - 3:30 PM.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Overall 4+ years of Tier 1 IT support experience troubleshooting end-user hardware and software issues
o Can be a combination of education, internships and professional work experience
• Hands-on troubleshooting experience with Microsoft O365 suite, Teams, VPN (Cisco AnyConnect), Windows 10/11, Intune, and general software/BSOD issues
• Working knowledge of Active Directory (user account management, profile updates, BitLocker, Group Policy basics)
• Experience using a ticketing system (ServiceNow preferred)
• Strong customer service, communication, and ability to prioritize in a high-volume support environment
Nice to Have Skills & Experience
• Experience with remote troubleshooting tools (“remoting in” to support users)
• Experience with Intune and/or Entra for endpoint management
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.