Job Description
Insight Global is seeking a Tier 1 Help Desk Technician to provide intermediate-level technical support for a credit union’s employees and systems. This role bridges Tier 1 and Tier 2 support, handling escalated issues that require deeper troubleshooting while maintaining excellent customer service. The position is part-time, ideal for candidates with strong technical aptitude and a passion for problem-solving in a financial services environment. Travel to other offices may be required in a 10-mile vicinity
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
* Education: High school diploma or equivalent; IT certifications (CompTIA A+, Network+) preferred.
* Experience:
* 1–2 years in IT support or help desk environment.
* Familiarity with Windows OS, Microsoft 365, and basic networking concepts.
* Strong troubleshooting and analytical skills.
* Excellent communication and customer service abilities.
* Ability to work independently and manage time effectively.
Nice to Have Skills & Experience
* Experience with credit union or financial institution systems.
* Knowledge of security best practices and compliance requirements.
* Familiarity with ticketing systems (e.g., ServiceNow, Zendesk).
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.