Job Description
The OMS platform has expanded significantly in scope, with multiple retailers already onboarded and additional brands being added. The team currently has limited on-site/daytime support coverage, and they need a technically strong lead who can help absorb some of the existing workload, support platform growth, and improve the efficiency of the RUN support model.
This person will work closely with key team members, and will help take on some of the day-to-day technical troubleshooting and platform support responsibilities currently handled by a small team. The goal is to move away from reactive, manual support and toward a more scalable, automated, and self-healing support model.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-Hands-on experience with Fluent Commerce
-Strong understanding of platform workflows, webhooks, essential rules, and GraphQL API
-Experience supporting OMS (Order Management Systems) in a live eCommerce environment
-Proven ability to debug full order lifecycle workflows (order creation → fulfillment → integration points)
-Able to read, troubleshoot, and identify issues in Java-based custom extensions
-Strong experience writing and troubleshooting queries/mutations (bonus if using Postman)
-Solid understanding of APIs, JSON payloads, and event-driven architecture
-Experience building automation (Python or Java) for reporting, fixes, or operational tasks
-Experience in production support / RUN environment
-Experience with observability tools (Splunk, Datadog, New Relic, ELK, etc.)
-Comfortable running Postman queries and debugging API responses
Nice to Have Skills & Experience
-Deep expertise in Fluent Commerce internals (advanced rules, scaling, multi-brand setups)
-Experience onboarding or supporting multiple retailers / brands
-Experience with Git, branching, and managing hotfixes
-Exposure to CI/CD pipelines and release validation
-Experience building self-healing systems (automated order replay, remediation tools)
-Proactive alerting / predictive monitoring design
-SRE mindset (reducing toil, automating manual support)
-Background in retail / eCommerce / DTC environments
-Experience supporting global rollouts (LATAM, EU, etc.)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.