Product Support Specialist (CRM / Customer Support)

We’re partnering with a growing organization in the Louisville, KY area to hire a Product Support Specialist to backfill an internal promotion. This team has a strong track record of developing talent and promoting from within, making this a great opportunity for someone looking to grow long-term.
This role sits within a fast-paced support environment, supporting users across CRM-related products and resolving customer and technical inquiries. The ideal candidate comes from a call center, help desk, or technical support background and is comfortable working within CRM or ticketing systems.

There is a structured training period, and the long-term goal is conversion to a permanent employee.

Day-to-Day Responsibilities

Manage inbound calls, emails, and/or chat from customers
Troubleshoot issues related to accounts, CRM systems, and product usage
Document cases and resolutions in a CRM/ticketing tool
Escalate complex issues and collaborate with internal teams
Follow established processes and meet SLA expectations

pay rate: $18/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Experience in a support center environment
(call center, help desk, customer service, or technical support)
Experience using a CRM or ticketing system
Strong communication skills (phone + written)
Ability to handle high-volume inbound support requests
Detail-oriented with strong documentation and problem-solving skills

Experience with Salesforce, Jira, Zendesk, or similar tools
Background supporting technical products, billing, or payment systems
Experience handling escalations or complex customer issues

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.