Job Description
Our client is seeking a Service Technician III / Voice Avaya Engineer to support a dedicated airport terminal environment. This role blends Avaya voice engineering, ISP/network support, and hands-on cabling/fiber infrastructure work, with a strong emphasis on Avaya systems.
After an initial ramp-up period, this technician will operate independently as the sole technical resource for an assigned terminal, supporting all customers within that space and ensuring high availability of critical voice and network services.
Role Breakdown (Approximate Allocation)
Voice Avaya Engineering – 50%
ISP / Network Technician Support – 50%
Cabling Infrastructure (Ethernet & Fiber) – 100%
Key Responsibilities
Voice Avaya Engineering (≈50%)
Provide Tier 2/3 support for Avaya Aura Communication Manager
Support and maintain:
Avaya Session Manager
Avaya System Manager
Avaya AAM Voicemail
SIP trunking environments
Perform break/fix troubleshooting, upgrades, and configuration support
Respond to voice-related incidents impacting airport tenants and shared services
ISP / Network Technician Support (≈50%)
Support ISP-related services and equipment, including Overture and Hatteras
Troubleshoot network connectivity issues in a multi-tenant airport environment
Assist with service turn-ups, circuit troubleshooting, and escalations
Coordinate with internal teams and service providers as needed
Cabling & Fiber Infrastructure (100%)
Support Ethernet and fiber infrastructure across the terminal
Perform fiber tracing, troubleshooting, and break/fix support
Assist with cabling-related upgrades and maintenance activities
Work hands-on in telecom closets and infrastructure spaces as required
Additional Responsibilities
Participate in a paid on-call rotation (remote support when applicable)
Support after-hours work depending on project needs, including overnight work when required
Work closely with customers and internal stakeholders to maintain service continuity
Operate independently and take ownership of the terminal’s technical environment
This is a full time role at 35-45/hr + overtime.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Strong hands-on experience with Avaya voice systems (most critical requirement)
Tier 2 or Tier 3 technical support experience
Working knowledge of SIP trunking
Experience with fiber and Ethernet cabling infrastructure
Ability to troubleshoot issues independently and work without direct supervision
Nice to Have Skills & Experience
Experience with Overture and/or Hatteras ISP equipment
Background in airport, transportation, or large enterprise environments
Prior experience supporting multi-tenant facilities
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.