Job Description
Insight Global is looking for an IT Project Manager to lead the contact center AI initiatives, driving how agentic and efficiency capabilities are delivered across multiple teams. This person will manage cross‑team coordination ensuring dependencies, sequencing, and platform enablers stay aligned. They will partner with leaders who oversee AI feature delivery by breaking down foundational claims work, clarifying timelines, and resolving blockers. This is a remote contract with the potential to convert. Compensation: $40 - 50/hr. Exact compensation may vary based on several factors, including skills, experience, and education.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• IT Project Management — Proven experience leading multi‑team technology initiatives
• Technical Background — Ability to understand engineering constraints, platform enablers, and integration points across systems.
• Product Mindset — Experience working in or closely with product teams; ability to drive work without heavy coaching.
• Dependency & Scope Management — Strong ability to sequence work, align teams, and ensure delivery across interconnected features.
• Cross‑Functional Coordination — Ability to work with UX, engineering, product, and platform teams to ensure alignment.
Nice to Have Skills & Experience
AI Knowledge — Familiarity with AI/agentic capabilities, how they translate into operating models, and how they impact contact center workflows.
Healthcare Experience — Industry background is a strong plus.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.