Job Description
We are seeking a Business Systems Analyst (BSA) to support the a large project by assisting with the remediation and post‑go‑live support of legacy and student‑facing portal applications that must function with the new ERP system. This role is support‑focused and will help take some of the support off of the developers.
• Support remediation and stabilization of legacy and student portal applications that had to be upgraded to work with their new student ERP system
• Serve as a primary support contact for the business to address issues and new use cases
• Help take over business‑facing support so development teams can return to development work
• Assist with requirements gathering and refinement when new use cases arise
• Create and maintain Knowledge Base Articles (KBAs) and documentation for repeatable support processes
• Identify patterns in recurring issues and help establish standard processes
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Experience as a Business Systems Analyst
• Experience in go live support work for critical applications
• Strong analytical and problem‑solving skills
• Strong communication skills with both business and technical teams
• Experience creating support documentation or KBAs
Ability to create requirements for new use cases that come up after go live
Nice to Have Skills & Experience
SAP SLCM
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.