Job Description
• Support day‑to‑day operations of the platform and databases under guidance from senior team members.
• Triage and resolve Zendesk tickets related to application, partner, or database issues.
• Monitor system health, performance, and uptime, escalating issues when needed.
• Assist with basic database administration tasks such as backups, restores, indexing, and performance checks.
• Write and troubleshoot SQL queries, stored procedures, and update statements.
• Help maintain and monitor CI/CD pipelines using GitHub Actions.
• Support Terraform‑managed Azure infrastructure alongside the platform team.
• Assist with production troubleshooting, including logging into servers and reviewing logs.
• Work with engineers to investigate application‑level and database‑level issues.
• Help document processes, workflows, and basic operational runbooks.
• Participate in Agile ceremonies such as stand‑ups and sprint planning.
• Join on‑call rotations with senior support coverage.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 2-3 years of experience in a DevOps, DBA, or platform engineering/support role
• Foundational SQL knowledge, including basic query writing and troubleshooting
• Exposure to Azure database environments and cloud‑based systems
• Basic understanding of CI/CD pipelines and deployment workflows
• Familiarity with infrastructure as code concepts (Terraform experience is a plus)
• General understanding of object‑oriented vs functional programming concepts
• Experience using ticketing system such as Zendesk, Jira, or similar
• Basic Linux or Windows server experience
• Ability to pass a full background check with credit check
Nice to Have Skills & Experience
• Experience working within financial, fintech, and/or regulated environments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.