Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is looking for an Application Support Engineer to support business‑critical investment applications (RRSP, TFSA, RESP) in a 24/7 production environment. This role focuses on server‑side application support, incident management, release support, and troubleshooting, working closely with internal development teams and a third‑party vendor (Broadridge). This is a high‑impact role supporting systems that directly affect branch operations and investment trading. We are looking for candidates who have experience supporting critical, customer‑facing systems ideally in Banking/Financial services and/or Wealth Management. This role has the potential to turn into a full time employment based on performance and fit with the team.
Day‑to‑Day Responsibilities
- Monitor and support business‑critical production applications
- Troubleshoot server‑side issues (Linux / Red Hat)
- Analyze logs and resolve incidents with very tight recovery windows
- Support production & QA releases (4 per year)
- Run and monitor batch cycles
- Work closely with vendor (Broadridge) and internal teams
- Participate in on‑call rotation (weekends / after hours as scheduled)
- Learn systems from a retiring team member (knowledge transfer)
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 4–6 years in Application Support/Production Support, and familiarity with ITIL processes (Incident, Problem, Change Management)
- Strong Linux/Red Hat server experience, Bash scripting
- Hands‑on Oracle database support + SQL
- Some development background scripting/automation (Java or Python, Ansible/YAML are plusses), important to understand how apps are built, not just restarting servers
- Understanding of application lifecycle management (Dev / QA / Prod)
- Comfortable with on‑call and weekend support
- Strong communication with the ability to troubleshoot quickly in high‑pressure environments
Nice to Have Skills & Experience
- AWS or cloud exposure
- Financial services or wealth platform experience
- Development background (debugging/support level)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.