Job Description
NORC is seeking an Executive Deskside Support Technician for a top enterprise client. This individual will serve as the face of IT support, delivering high-level, white-glove technical assistance in a fully onsite environment. The ideal candidate is polished, upbeat, and thrives in fast-paced settings while supporting senior leadership and executives. This role requires strong technical expertise paired with outstanding customer service, proactive problem-solving, and the confidence to work directly with C-suite stakeholders. If you’re someone who brings positivity, professionalism, and a “yes-first” attitude to everything you do, this is a standout opportunity.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years of hands-on deskside support / technical support experience
Strong customer service mindset with a white-glove, VIP support approach
Excellent in-person communication and presentation skills
Comfortable supporting CEO, President, and executive leadership
Experience providing onsite support for desktops, laptops, mobile devices, and peripherals
Proficiency with Windows OS (Linux exposure a plus)
Experience using ServiceNow or similar ticketing systems
Ability to work independently and handle escalations calmly and professionally
Upbeat, positive attitude with a “can-do / no roadblocks” mentality
Nice to Have Skills & Experience
Prior VIP or executive support experience
Exposure to Desktop Engineering or endpoint management teams
Experience in secure or enterprise IT environments
Mentorship or training experience
Familiarity with preventive maintenance and proactive IT support
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.