Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is hiring a Senior Business Systems Analyst for a leading financial services organization in the GTA supporting a major contact centre transformation.
This role supports the migration from legacy contact centre platforms (e.g., Genesys) to Amazon Connect. The BSA will partner with business, operations, and technology teams to gather requirements and support end‑to‑end delivery within a banking environment.
Key Responsibilities
Lead requirements gathering for contact centre initiatives
Support migration from legacy contact centre systems to Amazon Connect
Document business, functional, and system requirements
Partner with technical teams through delivery, testing, and go‑live
Support stakeholder communications across business and IT
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Senior Business Systems Analyst experience (7+ years)
Expert‑level contact centre experience
Hands‑on Amazon Connect experience
Experience migrating from Genesys or legacy contact centre platforms
Agile experience
Nice to Have Skills & Experience
Experience at a Tier‑1 Canadian bank
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.