Job Description
Provide white‑glove desktop and technology support to office users, primarily senior executives and leadership, including support for office technology and meeting rooms. Deliver friendly, professional, and efficient assistance aligned with Accor Global Support Services (GSS) standards, while collaborating with the Accor support team and the Director of IT Service Management for Accor Americas on infrastructure support (Wi‑Fi, admin networks) and small IT projects. Manage new hire onboarding and offboarding, including equipment provisioning and user access, maintain an accurate inventory of all office technology assets, and log and resolve all requests in ServiceNow in accordance with established SLAs.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 1+ years experience in Desktop Support experience at Level 1 or Level 2
- Experience supporting meeting room technology
○ Experience with Polycom, Shure, and Yealink meeting Room Devices
○ Knowledge of Microsoft Teams
- Windows 11 and macOS (MacBook) support
- Experience with Microsoft 365 products (Outlook, Word, Excel, PowerPoint)
- Familiarity with Intune and Azure environments
Familiar with Canon Printers and Cloud printing Technology
Nice to Have Skills & Experience
- Experience working in hospitality, global enterprise, or white‑glove executive environments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.