Job Description
A large software company is seeking a Knowledge Coordinator to support the HR payroll knowledge workstream for a future payroll project. This role partners closely with policy and technology teams to ensure knowledge is complete, accurate, and ready to deploy alongside system and policy changes. Day‑to‑day work includes reviewing and QA’ing knowledge articles, redlining and consolidating existing content, creating new articles where gaps exist, applying new templates, and coordinating staggered publishing batches aligned to deployment dates. The role is highly dynamic, with work starting and stopping based on go‑lives, and requires strong attention to detail, organization, and cross‑functional communication.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1+ years of experience in knowledge management, documentation, or content coordination, specifically within HR, payroll, or enterprise operations
Strong writing, editing, and QA skills (reviewing content, redlining, identifying gaps, validating links)
Experience working downstream of policy and technology teams, translating changes into clear, accurate knowledge
Comfortable creating net‑new content, consolidating multiple articles, and applying standardized templates
Able to manage multiple priorities and shifting timelines tied to deployments and go‑lives
Nice to Have Skills & Experience
Payroll or HR transformation experience
Experience with knowledge bases / employee portals (internal and external)
Familiarity with policy‑driven technology changes or agent‑ready knowledge templates
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.