Job Description
Insight Global is seeking an Incident Management Coordinator for a large enterprise client supporting critical applications used by a wide user base. This individual will play a key role in monitoring systems, responding to technical incidents, and ensuring minimal downtime across platforms. The ideal candidate is comfortable troubleshooting issues, coordinating incident response efforts, and communicating effectively with both technical teams and end users. This role offers hands-on exposure to enterprise IT operations in a fast-paced, always-on environment and is ideal for someone looking to grow their career in IT support and incident management.
Monitor critical applications and systems to ensure uptime and stability
Respond to, triage, and escalate technical incidents as needed
Provide incident management support under minimal supervision
Troubleshoot application and system issues to determine root cause
Host and manage conference calls during major incidents
Communicate status updates clearly to stakeholders and users
Support remote users and multiple sites via VPN and remote tools
Ensure timely resolution and documentation of incidents
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1–3 years of experience supporting an IT environment
Solid understanding of how IT systems work together (networks, servers, storage, applications)
Experience monitoring applications and systems
Ability to troubleshoot application and system issues
Experience supporting remote sites and VPN-connected users
Strong written and verbal communication skills
Comfortable communicating with users at all levels of an organization
Ability to work flexible hours in a 24x7 support environment
Nice to Have Skills & Experience
Experience with incident management or ITIL-based environments
Experience hosting or leading incident bridge/conference calls
Prior work supporting large-scale or enterprise applications
Experience enforcing IT or computer-related policies
Exposure to system monitoring tools
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.