Job Description
Insight Global is searching for a Agency Support Specialist to support one of our insurance clients in the Grand Rapids MI area. This role will be responsible for acting as the liaison between our external agents and our Agency Operations Department and requires system, product and insurance industry knowledge. The position will interact with external partners, requiring this role to be the expert on all things insurance industry related. This is an in-office position working standard hours and is expected to be fielding several in bound calls throughout the shift.
Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Highschool Diploma, GED or Associates Degree
- strong computer literacy and ability to utilize various applications simultaneously
- previous experience with customer service and inbound calls
- proficient with Microsoft Suite, Salesforce, and ability to learn new technologies
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.