Field Service Engineer

Job Overview:
Insight Global is looking for a full-time Field Service Engineer for a client. This is a customer service focused engineering position that links the Company's Engineering Department to a variety of internal and external customers. This individual can sit remotely, but face-to-face meetings and field inspections of rail cars/components may also be required. In this role, you will work closely with customers to troubleshoot issues, providing technical guidance in the help desk/incident management software with the goal of safely repairing and quickly returning company equipment to revenue service. Interactions are primarily via email and phone.

Key Responsibilities:
• Receive and resolve Engineering Help Desk emails and phone calls
• Thoroughly document work activities within the help desk software for future reference and trend analysis
• Research requests and communicate appropriate guidance to the customer
• Discuss detailed technical information via email, on the telephone, and face-to-face

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Bachelor's Degree in Mechanical Engineering (or equivalent) from an ABET-accredited university.
• 1-2 years of related work experience
• Strong Communication: Ability to effectively present information and respond to questions from management, customers, and the general public
• Proficiency with computer software such as Windows, Word, Excel and PowerPoint.

Desired Qualifications:
• AutoCAD and SolidWorks experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.