Energy Efficiency Operations Manager

The Operations Manager is the operational lead for a multifamily energy efficiency program, responsible for overseeing inspections, engineering, and QA/QC activities to ensure high-quality, compliant, and timely program delivery. This role provides senior-level leadership, manages cross-functional technical teams, and serves as a key point of contact for the utility client and subcontractors on operational and technical execution.
This position requires strong judgment, attention to detail, and the ability to manage complex workflows and priorities in a fast-paced program environment. The role also requires strong technical engineering knowledge to oversee engineering reviews, interpret program technical guidelines, and ensure measures meet utility program requirements.


Essential Duties and Responsibilities

Operational Leadership & Planning

Lead day-to-day program operations across inspections, engineering reviews, and QA/QC.
Forecast inspection volumes, staffing needs, and engineering workloads to support current and future program years.
Identify and implement process improvements, standardization, and automation opportunities.
Negotiate and oversee contracts with subcontractors, including developing a seasonal volume management strategy.
Performance & Risk Management

Monitor key operational KPIs including inspection pass/fail rates, turnaround times, reinspection trends, and pipeline aging.
Identify operational and compliance risks early and drive corrective actions.
Oversee root cause analysis and resolution of recurring technical or process issues.
Oversee inspection and engineering pipelines to ensure timely assignment and completion of work.
Identify and resolve bottlenecks by coordinating across internal teams and external partners.
Technical Engineering Oversight

Provide technical oversight of engineering reviews to ensure energy savings calculations, measure eligibility, and project scopes comply with utility program technical guidelines.
Review complex or high-cost projects and provide engineering judgment on measure applicability, savings assumptions, and cost-effectiveness.
Support resolution of technical questions related to HVAC systems, electrification technologies, controls, lighting, envelope measures, and other energy efficiency technologies.
Ensure engineering documentation, calculations, and technical reviews meet program standards and audit requirements.
Provide guidance to engineering and inspection teams on interpretation of technical manuals, program rules, and engineering best practices.
Team Leadership

Provide leadership and direction to Engineering and Inspection Leads and their teams.
Oversee scheduling, staff training, workload balancing, and resource planning across technical teams.
Set clear priorities and performance expectations while supporting team development.
Client & Stakeholder Coordination

Serve as a primary operational contact for the utility client on field execution, inspection issues, and engineering clarifications.
Support resolution of inspection exceptions, technical disputes, and measure eligibility questions.
Partner with staff to develop strong working relationships with stakeholders, ensuring positive contractor experience with engineering, inspection, and QAQC processes.
Program Design & Continuous Improvement

Provide input on inspection protocols, engineering review criteria, and QA/QC standards.
Support updates to operating procedures and QA/QC documentation.
Incorporate QA/QC findings and audit feedback into ongoing program improvements.
Develop training resources and SOPs for inspectors and engineers to inform high-quality deliverables.
Reporting & Communication

Prepare and review operational reports and dashboards for leadership and the utility client.
Clearly communicate performance, risks, and improvement initiatives to stakeholders.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Bachelor’s degree in engineering (Mechanical, Electrical, Energy, or related discipline) required.
Professional Engineer (PE) license strongly preferred.
Advanced degree or professional certifications (CEM, PMP, etc.) a plus.
5+ years of experience in operations, program management, or project delivery within energy efficiency, utilities, or a related technical field.
Experience leading engineering, inspection, and/or QA/QC teams in a complex program environment.
Strong understanding of multifamily energy efficiency programs, inspections, and engineering review processes.
Demonstrated experience improving organizational processes to maximize efficiency and resources.
Proven ability to manage multiple priorities, make sound decisions, and drive execution independently.
Strong analytical, organizational, and communication skills.
Proficiency with MS Excel, data analysis, and reporting tools; dashboard experience a plus.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.