Client Care Manager

Openings: 3 (3 different locations- 1 per location)

Location: Tucson AZ, Green Valley AZ, Sierra Vista AZ - Tucson is priority

Duration: Perm

Shift: M-F 8:00 - 5:00 PM

About the Company:
Kola Care is right at Home of Southern Arizona, founded in 2013 and operates Arizona locations in Tucson, Green Valley and Sierra Vista, serving Pima and Cochise Counties. They also operate a location in Henderson, Nevada.
Their purpose is to improve quality of life by helping people navigate the aging journey so that veterans and older adults can do the things they love to do and live the way they want to live.
Kola Care clients are veterans and older adults who wish to remain living independently at home. They often require companionship, help around the house, personal care or cognitive and dementia support. If you have experience working with aging adults and leading a team of professional caregivers—or think you may enjoy doing this type of work—this role will be a great fit!

Job Description:

We are hiring a Client Experience Manager to join our team as a skilled manager and emerging leader.
Client Care Manager / Caregiver Supervisor – Job Responsibilities
Manage and support assigned caregivers; serve as the primary point of contact when caregivers encounter issues or need guidance
Manage client relationships to ensure care services meet expectations and client needs
Conduct regular supervisory visits with clients and caregivers to assess quality of care and overall satisfaction
Perform mandatory quarterly in‑home visits as required by state regulations
During visits, evaluate whether:
Services are being delivered appropriately
Clients are satisfied with their caregiver
Any safety, neglect, or abuse concerns are present (including potential abuse by family members)
Document findings from supervisory visits and take appropriate action when concerns or issues are identified
Increase visit frequency when problems arise to ensure client safety and care quality


You’ll love coming to work every day if you Get, Want and have the Capacity to do the following things:
Lead, Manage, Accountability.
Develop and nurture client relationships.
Ensure extraordinary experiences for and delivery of care to clients.
Onboard new clients.
Increase service hours for assigned clients.
Assess client needs and develop custom care plans, then visit regularly to ensure success.
Ensure proper client and caregiver matching and scheduling.
Coordinate client care with other providers and community partners.
Hire, onboard, train, supervise and support a team of professional caregivers.

We train our team to help them succeed and everyone on our team contributes to our success. In this role you will be accountable to hit the following numbers each week:
Increase service hours for existing clients to grow company revenue.
No unstaffed client visits.
Less than 1% of total hours in unbilled overtime.
Maintain a ratio of 1.5 caregivers to 1 client.

If you have earned a bachelor’s degree and are willing to spend at least 45-50 hours per week working, learning and hitting these numbers consistently, you will be recognized and rewarded for the value you create for our team, clients and employees.

Benefits:
Medical, Dental, Vision, Life
401 (k) with company contribution
Profit sharing
Performance bonuses
PTO – 4 weeks per year
Paid Holidays
Ongoing management skills and leadership development
Casual dress
Use of company vehicle

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-managerial exp
-care giver exp highly highly preferred

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.