Job Description
Insight Global is seeking a Project Manager to join our client's Product Team in Stamford, CT. This person will drive customer experience by using AI-powered chat capabilities. This person will be responsible for leading multiple projects end-to-end from planning to delivery. Some of these projects may include chat flow enhancements, integrations and platform improvements. They will be responsible for owning project timelines, sprint tracking, grooming cadences and delivery milestones. They will document workflows and gather requirements as needed. They will work with multiple vendors and stakeholders and drive alignment between business and technical teams. This person will work with business analysts, quality analysts, and product managers. They will track SOW statuses, test readiness and report any blockers or risks to leadership. They will document requirements and track deliverables in Jira, Confluence and other tools. This role will be performed on-site in Stamford, CT and the pay ranges between 45-50/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3–7 years of experience in project management within a digital or CX environment (telecom, SaaS, or AI-powered platforms a plus).
Experience gathering requirements and documenting workflows as a business analyst
Experience working in Agile, wagile, or hybrid environments.
Strong organizational and communication skills; able to manage multiple projects in parallel.
Proficient in Jira, Confluence, and project tracking tools like Monday.com or Asana.
Familiarity with chatbot platforms, SDK-based chat tools, or AI-driven support tools preferred.
Ability to lead without authority and influence cross-functional contributors.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.