Incident and Change Manager Leader

Insight Global is seeking an Incident Management / Operations Lead to own high‑visibility, business‑critical incidents across a complex retail technology environment. This role serves as the central coordinator during incidents—driving resolution, keeping workstreams moving, and delivering clear, concise, and frequent updates to senior leadership. The ideal candidate brings a strong operations and “firefighter” mindset, thrives under pressure, and can quickly learn technology stacks. This position requires confidence, decisiveness, and the ability to lead people and develop talent while ensuring stakeholders stay informed and aligned throughout the incident lifecycle.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-Strong experience with SQL and Power BI for reporting, insights, and operational visibility.
-Proven incident management background using tools such as ServiceNow, Jira, and Confluence.
-Comfortable operating in a high‑exposure role, providing regular updates to senior executives and leadership.
-Exceptional executive communication skills—able to deliver clear, concise, and confident updates on demand.
-Strong stakeholder management skills with the ability to communicate timely and effectively across all groups.
-Quick learner with the ability to rapidly understand the technology ecosystem, including e‑commerce flows, merchandising systems, and backend microservices (e.g., add‑to‑cart services).
-People leadership and development experience, with a focus on coaching and growing team members.

-Experience with Google Cloud Platform (GCP) environments.
-Familiarity with microservices architectures, security layers, and cybersecurity concepts.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.