Job Description
The Epic Resolute Hospital Billing (HB) Analyst provides day‑to‑day application support for the Epic HB module, with a primary focus on incident and service request ticket work, system maintenance, and incremental optimization. This role supports revenue cycle operations by troubleshooting break/fix issues, maintaining existing build, and partnering with operational teams to ensure stable and efficient billing workflows.
This is a non‑implementation, non‑project‑heavy role intended for an analyst who is comfortable working in a ticket‑driven support environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Active Epic Resolute Hospital Billing (HB) Certification
2–4 years of experience supporting Epic HB in a production or post‑go‑live environment
Hands‑on experience with ticket‑based support and troubleshooting
Working knowledge of hospital billing workflows, claims processing, and revenue cycle operations
Ability to follow established change control, testing, and documentation standards
Nice to Have Skills & Experience
Epic HB Claims Certification
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.