Sr. Desktop Engineer

Insight Global is seeking a Sr. Desktop Engineer to join a prestigious global law firm client. The engineer is responsible for managing and supporting desktop systems and infrastructure within the firm. This role requires a strong technical background and expertise in desktop operating systems, software deployment, system administration, and advanced troubleshooting. The engineer will collaborate with various stakeholders to ensure the stability, security, and optimal performance of desktop systems, while also providing technical guidance and support to end-users.

Daily Responsibilities:
• Manage and maintain desktop operating systems and software applications
• Deploy, configure, and troubleshoot desktop hardware and peripherals
• Develop and implement desktop deployment and management processes, including imaging, software packaging, and patch management
• Collaborate with internal teams to develop and enforce desktop security measures and policies
• Provide technical support to end-users, addressing software and hardware-related inquiries and issues
• Troubleshoot and resolve complex technical issues related to desktop systems, software, and hardware
• Conduct system performance analysis and optimization to ensure the efficient operation of desktop systems
• Stay up-to-date with emerging technologies and industry trends in desktop engineering, recommending innovative solutions to improve desktop systems and user experience
• Develop and maintain documentation, including standard operating procedures and knowledge base articles, for desktop engineering processes and solutions
• Collaborate with vendors and external partners to evaluate and implement new desktop technologies and solutions


This is a full-time position, hybrid 3 days a week, in one of the following locations – Boston, NYC, DC, Chicago, San Fran

Compensation:
$170,000 to $205,000 per year annual salary.
This role is eligible for a discretionary bonus based on performance.

Exact compensation may vary based on several factors, including skills, experience, geographic location, education, and consideration of internal equity.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• At least 8 years of desktop engineering experience within a large law firm supporting thousands of users
• Expertise with SCCM, application packaging, Litera, Windows 11, and Citrix administrator
• Strong knowledge of desktop operating systems, software deployment, and system administration
• Proficiency in troubleshooting and resolving technical issues related to desktop systems
• Excellent communication and interpersonal skills, with the ability to interact professionally with individuals at all levels
• Bachelor’s degree in Computer Science, IT, or related field

• Experience with Intune
• Experience with AI tools

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.