Office Administrator

Insight Global is seeking an Office Administrator for a large insurance brokerage to serve as the first point of contact for Head Office and branch visitors. This role provides front‑desk coverage, mail and courier coordination, meeting room support, and general office administration while delivering a professional and welcoming client experience.

Day‑to‑Day Responsibilities

Greet and direct visitors and manage high‑volume incoming calls
Manage the national inbox and respond to internal and external inquiries
Sort and process outgoing mail and couriers (ICS, Purolator, Canada Post, etc.)
Coordinate mail distribution for Head Office departments
Book, prepare, and maintain meeting rooms
Support office operations including supply inventory, kitchen/coffee stock, and general filing
Assist employees with general questions and administrative needs
Support HR processes including equipment returns for departing employees
Track and manage security card access
Provide administrative support for internal events and meetings
Perform additional administrative tasks as required

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

2+ years of reception or office administration experience in a high‑volume environment
Strong customer service skills with a professional, friendly phone and in‑person presence
Excellent organizational and time‑management skills; able to juggle multiple priorities
Strong verbal communication skills and ability to handle difficult or upset callers calmly
Proficiency with Microsoft Office (Outlook, Teams, Word, Excel)
Ability to learn new systems and technologies quickly

Experience with switchboard systems, courier platforms, or Acturis
Prior experience supporting HR, facilities, or event coordination

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.