Job Description
Seeking a Salesforce Developer with experience implementing Service Cloud with a focus on Call Center Set-up. This includes configuring Genesys CCaaS call pop, softphone, click-to-dial, and queues and automation required for inbound call handling.
There is an instance of Service Cloud Voice also integrated to this environment. This role will require regression testing the existing implementation of Service Cloud Voice prior to and after deployment of Genesys Integration.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Required Experience
• Salesforce Service Cloud implementation experience
• Salesforce Call Center configuration including CCaaS
Nice to Have Skills & Experience
Desired Experience
• Genesys Cloud CTI Adapter
• Health Cloud (or Salesforce in a healthcare setting)
• Salesforce Service Cloud Voice
Certifications Desired
• Salesforce Administrator
• Salesforce Service Cloud
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.