Job Description
Position: Cloud Engineer I
Openings: 1
Salary: $70,000-80,000k
Location: 641 S Street NW Washington, DC 20001
Schedule:
• Core hours: 8:00 AM – 4:00 PM or 9:00 AM - 5:00 PM
• Hybrid – 3 days onsite / 2 days remote
○ First 90 days = onsite 5x/week
On-Call / Weekends / Holidays:
• On-call support required on an as-needed basis
• No weekends
Interview Process:
• Round 1: Virtual interview with the Senior Manager of Infrastructure
• Final Round: Onsite interview with the team
Overview: Insight Global is seeking a Network Engineer II to support a large, enterprise‑scale university network infrastructure. This role supports a recently refreshed and stable network environment and serves as a key escalation point for troubleshooting, monitoring, and risk evaluation. The ideal candidate is a self‑starter with strong troubleshooting instincts, a positive attitude, and a desire to grow within a complex, campus‑wide environment.
Responsibilities:
• Monitor and evaluate network health using ServiceNow, performing high‑level dashboard reviews and assessing potential risks in the absence of a traditional NOC.
• Act as an escalation resource for network tickets and P1 outage response, diagnosing issues and clearly communicating root cause and next steps.
• Support and maintain LAN, WAN, and wireless (Wi‑Fi) networks across a large campus environment.
• Work with routers, switches, and wireless access points to ensure reliable internet and network performance.
• Support campus‑wide VoIP/telephony systems, including thousands of IP phones.
• Partner with vendors during new building launches, working alongside implementation teams and assuming ownership post‑deployment.
• Serve as an escalation point for technicians by leveraging and helping standardize network documentation and SharePoint diagrams.
• Collaborate with the infrastructure team, focusing on independent issue diagnosis and proactive problem identification.
• Utilize and support technologies including Cisco, Palo Alto, Juniper, and Extreme.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Haves:
• Bachelor's degree.
• Cisco environment experience (Cisco ISE understanding is key).
• 4+ years network engineering experience.
• Strong TCP/IP, routing, switching.
Certifications:
• Cisco (incl. Wireless / Meraki)
• Aruba Wireless
• Extreme Wireless
Nice to Have Skills & Experience
Plusses:
• Wireless expertise
• Experience in large, distributed networks
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.