Job Description
A client of Insight Global's is seeking a Cloud Operations Engineer to support its cloud platform program, a secure, mission-critical data and analytics platform operating within AWS GovCloud environments. This role is operations-focused, with strong DevOps fundamentals, and is responsible for ensuring platform stability, performance, availability, and operational excellence.
This position is not a pure development role. The ideal candidate brings hands-on experience supporting enterprise AWS environments, admin-level Tableau platform expertise, and the ability to own day-to-day cloud operations in a secure, regulated setting. Success in this role requires strong troubleshooting skills, performance awareness, and an operations-first mindset.
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What You’ll Do
• Operate, monitor, and support AWS GovCloud environments supporting the data platform
• Analyze system, application, and platform performance using AWS CloudWatch, dashboards, logs, and alerts
• Administer and support Tableau Server / Tableau Platform, including user access, performance monitoring, upgrades, and issue resolution
• Provide operational support for containerized workloads and orchestration platforms (e.g., Kubernetes / EKS)
• Support CI/CD pipelines and infrastructure automation while maintaining an operations-focused approach
• Perform incident response, root cause analysis, and remediation for production issues
• Utilize Infrastructure as Code tools (Terraform and/or Ansible) to support and maintain cloud environments
• Collaborate with security teams to support patching, scanning, compliance, and ATO-related activities
• Maintain operational documentation, runbooks, and standard operating procedures
• Provide Tier 3 / Tier 4 operational support for mission-critical systems as required
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Active DoD Secret clearance (Top Secret / SCI strongly preferred)
• Security+ certification or willingness to obtain immediately
• 3+ years of experience supporting enterprise AWS cloud operations, preferably within AWS GovCloud
• Strong hands-on experience with AWS services, including EC2, S3, IAM, VPC, RDS, and CloudWatch
• Proven experience monitoring and analyzing cloud and application performance metrics
• Admin-level experience supporting Tableau Server / Tableau Platform in production environments
• Operations-focused DevOps experience supporting production systems
• Experience with CI/CD pipelines (GitLab, Jenkins, GitHub Actions, or similar)
• Experience supporting Kubernetes and containerized environments
• Infrastructure as Code experience using Terraform and/or Ansible
• Strong Linux fundamentals and troubleshooting skills
• Excellent communication and documentation skills
• Ability to work effectively in secure, regulated environments
Nice to Have Skills & Experience
• Experience supporting analytics or dashboard platforms beyond Tableau (e.g., R Shiny, Power BI)
• Familiarity with AWS cost monitoring and optimization
• Experience supporting ATO processes or compliance documentation
• Prior experience supporting DoD or Air Force mission environments
• Exposure to SIPR/NIPR or air-gapped systems
• Scripting experience with Python or Bash for operational automation
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.