Escrow Verification Manager

The Manager, Payment Verification Services leads the Centralized Escrow Accounting Payment Verification Services team and is responsible for oversight of escrow wire review, verification, and escalation activities. This role ensures that escrow wire packages are reviewed accurately, consistently, and in compliance with enterprise risk, regulatory, and operational standards prior to wire release.
The Manager provides leadership and subject matter expertise across the full lifecycle of escrow wire transactions, overseeing Tier 1, Tier 2, and Tier 3 review processes. This position serves as the final escalation point for high-risk or complex transactions and partners closely with risk, compliance, operations, and escrow leadership to mitigate financial, regulatory, and reputational risk.

Primary Responsibilities
• Lead and manage the Payment Verification Services team, including Escrow Review Specialists and Escrow Verification Specialists.
• Oversee end-to-end escrow wire review and verification processes, ensuring adherence to established controls, policies, and service-level expectations.
• Serve as the Tier 3 escalation authority, reviewing and approving or declining high-risk, complex, or exception-based wire packages.
• Apply deep escrow, funding, and post-closing expertise to assess transaction risk, validate documentation, and ensure proper wire execution.
• Ensure compliance with internal controls, regulatory requirements, and enterprise risk management standards related to escrow wire transactions.
• Partner with Risk, Compliance, Legal, Audit, and Operations teams to address findings, implement controls, and support audits or examinations.
• Monitor quality, accuracy, and timeliness of reviews; identify trends, root causes, and systemic risks.
• Drive continuous improvement initiatives to enhance efficiency, accuracy, and risk mitigation across payment verification processes.
• Develop, maintain, and enforce documented procedures, escalation protocols, and decision frameworks.
Coach, mentor, and develop team members; provide performance feedback and support skill progression across reviewer and verification roles.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Extensive experience in escrow operations within a major title insurance underwriter environment.
• Demonstrated background in risk management and compliance, including review of escrow packages from open through funding and post-closing.
• Prior experience managing or overseeing funding and/or post-closing operations strongly preferred.
• Deep working knowledge of escrow transactions, wire processing, escrow documentation, and payment controls.
• Proven ability to assess complex risk scenarios, exercise sound judgment, and make final escalation decisions.
• Experience leading teams in a centralized, high-volume operational environment.
• Strong understanding of internal controls, audit expectations, and regulatory requirements impacting escrow and wire transactions.
• Excellent analytical, decision-making, and problem-solving skills.
Strong communication skills with the ability to influence across operations, risk, and leadership teams.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.