Job Description
Job Description:
Application Support & KLO Operations — Provide day‑to‑day support for the Epic Radiant module, including troubleshooting, break/fix resolution, workflow issues, and system monitoring to ensure consistent operational performance.
Ticket Management — Triage, analyze, and resolve incoming service requests and incidents; collaborate with clinical and operational stakeholders to understand issues and deliver timely solutions.
Minor Project Work — Participate in small to mid‑sized enhancement efforts such as workflow refinements, configuration updates, template adjustments, and integration touchpoints with ancillary systems.
Upgrade Readiness & Testing — Review Epic release notes, assess impact to Radiant workflows, perform system and regression testing, validate functionality, and support go‑live activities for quarterly upgrades.
Build & Configuration — Configure new features introduced through upgrades or organizational initiatives, including exam protocols, imaging workflows, worklists, rules, and related Radiant components.
Documentation & Knowledge Sharing — Maintain clear documentation of build decisions, workflows, test scripts, and support processes; contribute to team knowledge bases and training materials.
Cross‑Functional Collaboration — Work closely with Radiology leadership, technologists, providers, and IT teams to ensure system changes align with clinical needs and organizational goals.
Continuous Improvement — Identify opportunities to streamline workflows, reduce manual effort, improve system reliability, and enhance the end‑user experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Have:
Radiant certification
3 years of experience supporting Radiant modules
Nice to Have Skills & Experience
Cupid certification
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.