Job Description
A client of Insight Global is seeking an IT Support Technician (L1/L2) to provide hands‑on technical support across the NYC metro area. This is a short-term contract (2–3 months) need created due to a temporary staffing gap and requires someone who can jump in quickly, work independently, and deliver strong customer service.
This role supports a Windows-based environment and includes a mix of onsite client visits and office-based support, with local travel across NYC (5 boroughs), New Jersey, and potentially Westchester.
Key Focus Areas
1. Onsite & Remote End-User Support
-Provide Level 1 and Level 2 troubleshooting for end users in professional service environments.
-Deliver onsite support at client locations as needed, with some support performed from the office.
2. Windows / Server / Active Directory Support
-Support Windows environments and handle basic server and Active Directory tasks aligned to L2 work.
3. Customer Service & Professionalism
-Maintain a high standard of client-facing communication, ensuring a positive support experience.
-Work in a service-driven environment that emphasizes responsiveness and strong support.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-5+ years of experience providing L1/L2 IT support with the ability to be self-sufficient.
-Experience with Windows, plus exposure to Servers and Active Directory (L2 level). Personal vehicle and willingness to travel locally across the NYC metro area.
-Strong interpersonal skills — must be personable and client-facing.
Nice to Have Skills & Experience
-Strong customer service skills
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.