Job Description
Insight Global is seeking a Service Coordinator to support one of our largest energy services clients. This person will ensure customer expectations and commitments are met through effective communication with their customers, providing support and information, and prioritizing service calls and direct coordination with their field employees. As the main point of contact for all service customers, this role ensures customer expectations are met by proactively following up after service visits. It involves handling decisions regarding the scheduling and movement of manpower and materials, as well as scheduling and dispatching the field labor force to meet customer needs based on the nature of the call, whether it be an emergency, preventive maintenance, available resources, or specific customer requirements. Additionally, the role supports material procurement for customer part sales, including pricing, processing orders, and invoicing, as well as internal requests in support of service projects. Effective utilization of service software is crucial for managing service activities, such as opening service calls, scheduling planned preventive maintenance visits, updating customer information, and creating purchase orders. Above all, delivering outstanding customer service is a key aspect of this position.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Bachelor's degree or Associates degree
Experience using ERP systems in a service environment
Very strong excel skills - Previously utilized Excel for dispatch board
Experience in a service environment, where technicians are dispatched from a central hub
Basic Lean/Six Sigma fundamentals training to streamline processes -Great personality, works well with others
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.