Job Description
The Genesys QA Tester will support enhancements to the existing enterprise Genesys platform as well as implementations for de novo clinics and newly acquired entities transitioning onto Genesys. These offshore roles, staffed at the Regular to Senior level, are responsible for ensuring high quality delivery across voice, IVR, routing, desktop, and integration capabilities during both expansion and migration efforts.
Key Responsibilities:
• Execute functional, integration, and regression testing for enhancements to the existing Genesys environment
• Validate new Genesys implementations for de novo clinic launches
• Support testing during migration of legacy telephony platforms to Genesys for acquired organizations
• Test IVR flows, routing strategies, queues, CTI behavior, and agent desktop functionality
• Validate API integrations between Genesys and backend systems
• Participate in system integration testing, user acceptance testing support, and release validation
• Log, track, and validate defect resolution in partnership with development teams
• Support cutover readiness, go live validation, and post deployment hypercare stabilization
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 5 to 8 years of QA experience supporting contact center platforms
• Strong hands on experience with Genesys Cloud or Genesys Engage
• Experience testing IVR, routing logic, CTI integrations, SIP connectivity, and API based integrations
• Familiarity with GAX, CIW, CME configuration concepts
• Experience working in high availability and multi tenant environments
Experience supporting production systems and resolving complex issues
Nice to Have Skills & Experience
Healthcare, payer, or provider environment
Experience supporting telephony platform migrations
Experience working in regulated environments including HIPAA
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.