Head of Fraud Operations

Key Responsibilities
• Strategic Leadership: Develop and execute fraud operations strategies aligned with the company's risk appetite and regulatory requirements (e.g., FINTRAC, OSFI).
• Operational Oversight: Manage day-to-day fraud monitoring, investigation, and response activities, ensuring timely resolution of high-risk cases.
• Team Management: Lead, mentor, and scale a team of fraud analysts, investigators, and operations specialists.
• Compliance & Reporting: Ensure adherence to anti-fraud policies, audit requirements, and regulatory mandates. Prepare executive reports on fraud trends, losses, and mitigation outcomes.
• Cross-Functional Collaboration: Work with Legal, Compliance, Customer Service, and Product teams to align fraud prevention with business goals.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Education: Bachelor’s degree in Business, Finance, Criminology, or a related field. Advanced certifications (CFE, CAMS, CIFP) preferred.
• Experience: 10+ years in fraud management, financial crime, or risk operations
• 5+ years in a leadership role.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.