Job Description
Day‑to‑Day Responsibilities
• Review and interpret SUI rate forms to ensure employer accounts are updated accurately
• Use compliance resources such as the National Payroll Organization and Bloomberg Tax to confirm proper employer and employee tax deductions
• Communicate payroll‑tax details clearly when working with state and local tax agencies and Ceridian support teams
• Read, interpret, and resolve incoming tax notices, forms, and general employer/employee tax documentation
Operational & Communication Tasks
• Make outbound calls to tax agencies—often requiring extended hold/wait times—to resolve account or tax issues
• Enter data accurately in payroll and tax systems, ensuring all keyed information is complete and error‑free
• Track and log case statuses, follow‑ups, and resolutions in internal tracking tools
• Document findings, determinations, and steps taken when handling tax cases or agency requests
• Maintain strong organizational systems to manage multiple tax cases and deadlines
• Work independently, managing priorities and follow‑ups with minimal supervision
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• High School Diploma
• 3–5+ years in employer/payroll tax
• Comfortable with local tax requirements specifically in:
IN (Indiana), PA (Pennsylvania), MO (Missouri), KY (Kentucky), NB (Nebraska)
Proven experience navigating PFML programs across multiple states
Nice to Have Skills & Experience
• Workday
• Ceridian (Dayforce)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.