Job Description
Facilitating walk-ups desk service and utilizing incident knowledge base platform (Service Now)
Analyze, diagnose, document, resolve and, escalate reported issues and outages
Assist other depts within IT; engineering/operation with infrastructure applications/hardware
Configure, install, and troubleshoot laptops/mobile devices/printers
Respond to all user support inquiries globally including primary office location
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2+ years of support role experience in help desk environment or tech support services
Telephone customer service experience
Fundamental understanding of PC hardware/software and connectivity components
Experience with an incident management/tracking system
Basic understanding of ITIL based structure
Knowledge of MS Exchange, Active Directory, SharePoint
Some weekend and afterhours support required, as well as, light travel potentially
Nice to Have Skills & Experience
Experience with Windows 7-10 Operating Systems, Mac OSX experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.