Job Description
Insight Global is currently looking for a Helpdesk Technician to support one our largest Oil and Gas Clients in Downtown Houston, TX. This person will be responsible for supporting the helpdesk team in resolving tier 1 and tier 2 support tickets, as well as proving excellent customer service and being the face of the helpdesk to the business. The ideal candidate for this position will come from a background in Information Systems or generalized helpdesk support, and have a drive to learn and grow as a professional in Information Systems. The starting pay rate for this position is $25/hr, and this position is 5 days a week onsite.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1+ years of helpdesk experience providing end user support and answering tickets - specifically in a windows/mac environment
Excellent customer service experience
Critical thinking and problem solving skills
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.