Digital Workplace Technology Specialist

We are seeking a skilled and dedicated Digital Workplace Technology Specialist to provide exceptional end-to-end user support for our organization’s most critical leaders and business processes. Serve as the “face” of IT, providing face to face support, troubleshooting, problem solving, triage, and navigation through the organization to get customer technology problems solved.
This role requires a strong technical background, excellent communication skills, and the ability to handle complex issues efficiently. The ideal candidate will have extensive experience in technical support, particularly with Windows and Microsoft Office, and MacOS. The ability to think on your feet, deal with ambiguous situations, provide quick solutions to problems and understand personas, while developing a deep understanding of how our clients operate, is critical to the success of this individual. This person is the face of the Information Technology organization, delivering excellent user experience of all things’ technology.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 10 years of experience in technical support or desktop support roles.
• Extensive experience in supporting Windows operating systems, Microsoft Office suite (365) and MacOS.
• Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD)
• Familiarity with Zoom, Slack, and MS teams is

• Preferred familiarity with Terraform, GitHub, Azure DevOps and/or other IaC platforms, Code repositories and CI/CD pipelines

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.