Job Description
We are seeking a motivated and detail oriented Inside Sales/Customer Service Representative to join our team in Phoenix, AZ. In this role, you will serve as a key point of contact between our agency, our manufacturer partners, and our commercial plumbing customers (wholesalers, contractors, engineers, etc.). You’ll support the sales team, manage customer inquiries, and help drive sales through exceptional customer service and product knowledge.
Looking for someone who is:
Positive, team-oriented attitude with a strong work ethic and sense of urgency.
Ability to work independently and prioritize tasks in a fast-paced environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2+ years of experience in inside sales, customer service, or technical support in the plumbing, HVAC, or building materials industry preferred.
Excellent verbal and written communication skills.
Strong organizational skills with attention to detail and ability to manage multiple tasks.
Proficiency with Microsoft Office (Excel, Outlook, Word).
Nice to Have Skills & Experience
Experience with ERP or CRM systems is a plus.
Knowledge of commercial plumbing products, systems, and terminology is a strong plus.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.