A client of Insight Globals is looking for a Service Desk Analyst to provide support for incident resolution and requests reported to the service desk. Responsibilities include assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and/or hardware components. You will be responsible for collecting info through customer conversation, accessing support tools, and additional support staff if needed. Problems beyond the scope of your liability or responsibility are resolved by engaging in a timely manner other resources within Swisher. pay range 25-27/hr
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HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
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3+ years experience supporting end user computing and networking services
3+ years of service desk experience
Microsoft Office 365
Active Directory
iOS support (mobile + MacBooks)basic stuff
OS/App deployment tools and end point management technology
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.