Technology Support Specialist II

Post Date

Dec 12, 2023


New York,
New York

ZIP/Postal Code

Jul 23, 2024 Insight Global

Job Type



PC Technician

Req #


Pay Rate

$64k - $96k (estimate)

Job Description

* Providing assistance to end users for firm-approved applications using a variety of different methods; those applications include: Microsoft Office, Outlook, iManage, ChangePro, Metadata Cleaning Assistant, inTapp Time, Remote Desktop Services, VPN, and other applications as deemed necessary

* Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors, and peripheral hardware; scanning computers for viruses

* Troubleshooting and resolving problems involving hardware, systems software, and applications software; troubleshooting a variety of symptoms in order to diagnose the actual problem

* Setting up and configuring desktop and notebook computers and printers, initializing and stabilizing performance

* Meeting and coordinating with other local Technology department members on product installation, training, and support

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

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Required Skills & Experience

* A high school diploma or equivalent, preferably with a Bachelor's degree in Computer Science or Information Systems

* A minimum of three (3) years of technology support experience with PC hardware/software

* A minimum of two (2) years of related experience working with notebook computers, preferably experience with Lenovo notebooks

* Experience working with remote communications hardware including wireless routers and network interface cards

* Experience with installations and upgrades, training, and technical documentation

* Preferred experience in a professional services environment

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.