Job Description
The Customer Service Specialist I & II roles are responsible for delivering high‑quality customer support in a fast‑paced, call‑center environment. This position requires strong communication skills, the ability to manage challenging customer interactions, and consistent performance against key service metrics. Following training, the role operates on a hybrid schedule.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2–3 years of experience as a Customer Service Representative
Prior call center experience with strong verbal and written communication skills
Proven ability to de‑escalate angry or frustrated customers and manage challenging situations professionally
Experience working in a metrics‑driven environment, including:
Average Handle Time (AHT)
After‑Call Work / Wrap Time
Schedule adherence
Call monitoring and quality standards
Key Performance Indicators (KPIs)
Nice to Have Skills & Experience
- Bilingual (SPANISH)
-Mortgage Background
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.