Job Description
A healthcare provider in Indiana is looking for Epic At the Elbow Support Analysts to join their team for a two week go-live.
These individuals will serve as the primary on-site support during the system go-live. They'll provide real-team assistance to end users, guiding them through system workflows and resolving issues as they arise. They'll also triage and escalate technical or process-related issues to the appropriate teams at the organization. Additionally, they will monitor support activity, identify trends, maintain documentation, gather user feedback and collaborate with training and implementation teams.
It is imperative that these individuals can provide exceptional support for two weeks at minimum. There are both day, third and night shifts throughout the two week duration for a multitude of different Epic applications.
We are hiring for the following applications:
-Epic Ambulatory
-Epic Cadence/Prelude
-Epic ASAP
-Epic Beacon
-Epic Beaker
-Epic ClinDoc
-Epic OpTime/Anes
-Epic Radiant
-Epic Stork
-Epic Willow IP
Compensation:
$30/hr to $40/hr.
This is an onsite role in Indiana and expenses can be reimbursed for travelers including gas, mileage, food and hotel. Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 2+ year ATE Go-Live support experience
- Experience with Epic module required (Ambulatory, Cadence, Prelude, ASAP, Beacon, Beaker, ClinDoc, OpTime/Anes, Radiant, Stork, Willow IP)
- HS diploma or GED
Nice to Have Skills & Experience
-Credentialed or certified with required epic application
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.