Job Description
Key Responsibilities
• Resolve Tier 2 technical support incidents and requests impacting end users and systems
• Provide hands-on desktop support across hardware, software, and network-related issues
• Support the enterprise desktop environment within the distribution center
• Partner with Network, Server, and Telecom teams to troubleshoot infrastructure issues (IDFs/MDF)
• Configure, deploy, and maintain systems supporting warehouse and office operations
• Support distribution center technology including RF scan guns, tablets, mobile devices, workstations, and printers
• Perform system imaging, device setup, and onboarding support for new employees
• Troubleshoot and repair Zebra and laser printers (as needed)
• Maintain accurate documentation of incidents, assets, and resolutions
• Support OS/application refresh projects and system upgrades
• Ensure secure, scalable, and reliable technical solutions aligned to enterprise standards
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Required Experience
• 3+ years of experience in technical support and customer service
• 3+ years supporting enterprise desktop environments and applications
• Experience with Microsoft technologies including:
o Windows OS
o Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio, Exchange)
o Active Directory and SCCM
• Experience supporting:
o Antivirus/malware solutions
o VPN connectivity
• Experience with scripting (PowerShell or similar)
• Experience working in a team-oriented, collaborative environment
Nice to Have Skills & Experience
Shift Details
• June – September 2026 (Ramp Period):
Monday – Friday | 8:00 AM – 5:00 PM EST
• September 2026 and onward (Operational Weekend Shift): subject to change!
Friday – Monday | 6am - 5pm EST
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.