Quality Assurance Coordinator

Insight Global is seeking detail-oriented professionals to support an established medical device client in the Mundelein, IL area. This team serves as the primary point of contact for customer complaints, product inquiries, and recall-related activities. Individuals will provide phone and email support, coordinate product return processes, maintain detailed documentation, and ensure regulatory compliance with FDA requirements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Associate's degree preferred
• 2+ years of relevant experience in customer service, complaint handling, quality assurance, product recalls, or documentation management
• Experience in a regulated industry, preferably medical device or pharmaceutical
• Strong verbal and written communication skills with experience providing phone and email support
• Experience handling customer complaints, product inquiries, or recall-related issues
• Strong attention to detail and documentation skills in a regulated environment
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Ability to learn and navigate internal tracking and reporting systems
• Organized, adaptable, and able to manage multiple customer interactions and priorities
• Professional, customer-focused phone presence with the ability to communicate clearly and provide detailed instructions
Experience maintaining accurate records and documentation in accordance with FDA requirements

• Experience with Zendesk, Genesys, or similar customer support platforms
• Medical device, pharmaceutical, distribution, or retail customer support experience
• Experience generating and analyzing reports
Familiarity with FDA regulations, including FDA 21 CFR 806 and ISO 13485

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.