Job Description
The Service Delivery Coordinator will primarily be responsible for coordinating resources to schedule testing and turning up (TTU) of network circuits and satellite services supporting edge and core infrastructure connecting global and regional clients, core data centers, branch offices, co-locations etc. The Service Delivery Coordinator will also be responsible for reviewing and recommending network connectivity improvements, decommissioning legacy carrier services, and required technical reviews. The Network Telecom Analyst will also escalate carrier circuit issues associated with circuit delivery, circuit design flaws, service performance issues etc.
The successful candidate must have excellent customer service, written, and verbal communication skills, and must be able to work collaboratively across multiple departments, business partners, and suppliers to meet operational performance and reliability targets. By providing more proactive support that anticipates our Business Units needs, this role is critical in ensuring we collectively achieve our; IT Purpose: Enabling Business & Employee Success Through IT Services That Anticipate Demand and Simply Work, Anywhere, Anytime.
Required Skills & Experience
- Bachelors Degree in any discipline or 2 to 5 Years Telecommunications experience of focused experience supporting global Wireline carrier services, design options and circuit provisioning and life cycle management.
- Working knowledge of carrier services associated with Core facilities (i.e. POPs, COs, NOCs, Data Centers) support teams and escalations processes
- Ability to prioritize and handle multiple tasks simultaneously working with minimal supervision.
- Demonstrates integrity, respect, commitment to excellence, collaboration, and values with members of the team and wider organization
- Strong verbal and written communication skills are essential
- Strong knowledge of data circuit designs, provisioning and technical attributes
- Proven analytical, reasoning, and organizational skills
- Ability to establish and maintain effective relationships with all levels of personnel both internally and externally
- Word, Excel, Visio and Outlook experience required
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.